Contact — Face Rater

Email

General support and feedback: hello@facerater.io

Please include:

• The email address linked to your account, if your question concerns an order.
• Your order ID for purchase or refund questions (you can find it on your orders page after signing in).
• A description of what happened and what you expected, for bug reports. Screenshots help; please do not send photos of your face — we never need them to answer a question.

Refunds

Refunds are fastest through your account: sign in, open your orders page, and select Request refund. See the refund policy for details. Email works too if you cannot sign in.

Response time

We aim to reply within two business days. Face Rater is a small operation, so we appreciate concise, specific messages — they get the fastest answers.

What not to send

• Do not email us face photos for manual analysis. We do not offer manual ratings, and we delete unsolicited photos.
• Do not send passwords or full payment card numbers. We will never ask for them.