Refund Policy — Face Rater

Face Rater offers a 7-day, no-questions-asked refund on every report purchase. Here is how to request one.

Last updated: 2026-11-04

7-day, no-questions-asked refunds

Every Face Rater report purchase ($6.99, one-time) comes with a 7-day refund window starting from the moment of payment. If the report is not what you expected — for any reason, or no reason at all — we will refund you in full.

You do not need to justify the request. "It wasn't for me" is a complete reason.

How to request a refund

From your report (fastest). On the browser you bought with, or after linking Google, open your reports, find the purchase, and select Request refund. This submits a request for our team to process; it does not immediately issue a refund.
With just your email. No sign-in needed: enter the email you paid with below. Our team matches it to your purchase and refunds it through Stripe.

By email. Write to us at the address on our contact page from the email associated with your purchase, including your order ID if you have it.

What to expect

Approved refunds are issued to your original payment method via Stripe.
Depending on your bank or card issuer, the credit typically appears within 5–10 business days after we process it.
After a refund, generation stops, access to the online report and its PDF is revoked, and generated images are removed. Previously downloaded files remain on your device.

Scope

The 7-day window applies to every report purchase, including reports that have already been generated and viewed.
After a refund, the same email or card cannot buy another report. If it does, we do not generate that report and refund the new payment in full.
Refund requests after the 7-day window are reviewed case by case; contact us and we will do our best to be fair.
If a report cannot be delivered because of a technical failure on our side, request a full refund from the report or contact us, even after the 7-day window. Our team processes these refunds manually; an error message alone does not initiate a Stripe refund.

This policy is a commercial commitment, not legal advice; statutory consumer rights in your jurisdiction apply in addition to it where they exceed it.