Contact — Face Rater

Email

General support and feedback: hello@facerater.io

Please include:

• The email address linked to your account, if your question concerns an order.
• Your order ID for purchase or refund questions (it is on your report page and in your Stripe receipt).
• A description of what happened and what you expected, for bug reports. Screenshots help; please do not send photos of your face — we never need them to answer a question.

Refunds

Refunds are fastest from your report page (Request refund), or with just the email you paid with on the refund page. Email works too.

Response time

We aim to reply within two business days. Face Rater is a small operation, so we appreciate concise, specific messages — they get the fastest answers.

What not to send

• Do not email us face photos for manual analysis. We do not offer manual ratings, and we delete unsolicited photos.
• Do not send passwords or full payment card numbers. We will never ask for them.