Refund Policy — Face Rater

7-day, no-questions-asked refunds

Every Face Rater report purchase ($6.99, one-time) comes with a 7-day refund window starting from the moment of payment. If the report is not what you expected — for any reason, or no reason at all — we will refund you in full.

You do not need to justify the request. "It wasn't for me" is a complete reason.

How to request a refund

1. From your account (fastest). Sign in with the Google or GitHub account you used at purchase, open your orders page, and select Request refund on the relevant order. Refund requests submitted this way are processed automatically.
2. By email. Write to us at the address on our contact page from the email associated with your purchase, including your order ID if you have it.

What to expect

• Approved refunds are issued to your original payment method via Stripe.
• Depending on your bank or card issuer, the credit typically appears within 5–10 business days after we process it.
• After a refund, the report and its PDF remain viewable for the remainder of the refund window and are then removed from your account.

Scope

• The 7-day window applies to every report purchase, including reports that have already been generated and viewed.
• Refund requests after the 7-day window are reviewed case by case; contact us and we will do our best to be fair.
• If a report fails to generate at all (a technical failure on our side), you are refunded automatically regardless of the window — you never pay for a report you did not receive.

This policy is a commercial commitment, not legal advice; statutory consumer rights in your jurisdiction apply in addition to it where they exceed it.